How do we make a reservation?
To make a reservation simply click on the contact manager button on the property description page and let us know of your requirements. Alternatively you could send an email to email@example.com to inform us about the villa or apartment that you are interested in renting.
How much do we pay in order to book a property?
In order to confirm your chosen arrangements, you must pay a deposit as required by the provider of the arrangements in question (or full payment if within the given time as required by the provider). Deposits can vary from 25-30% of the total cost of the rental period.
How do we know our booking is confirmed?
Your booking is confirmed and a contract between you and the provider(s) of the arrangements will exist once payment has been made to Nextaway. We will issue you an invoice on behalf provider concerned. In each case we will send you (by email) a payment receipt for all monies you pay to us.
What payment options are available?
We accept payment via transfer/Bank Wire or paypal. Bank account details for wire transfers can be given upon request. Please inform us via email on firstname.lastname@example.org if you would like to pay by wire transfer and we ask that you send a copy of your transfer receipt once completed.
Is the list price guaranteed?
We endeavour to ensure that all the information and prices we advertise are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details. You must therefore check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
Are there additional fees beyond the nightly or weekly rental costs?
There are typically several additional fees beyond the nightly or weekly rental fee. These fees may include cleaning fees, local taxes and a refundable damage deposit. In some cases, additional fees may exist for maid service, pool heating, telephone calls or other things specific to the property. These fees are often spelled out in the property description or the booking terms and conditions.
What is the refundable damage deposit for?
Refundable damage deposits are generally required to cover exceptional costs incurred during your stay to insure against costs of accidental damages, breakages, excessive cleaning bills or long distance phone calls. This money is held by the provider during your stay and will be refunded in accordance with the provider's terms and conditions.
What if I need to cancel?
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect from the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the provider of your arrangements. The provider may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).