Except where otherwise specified, Nextaway SL, act solely as an agent in respect of all bookings we take and/or make on your behalf.
These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Nextaway SL. ("we” or “us"). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you""and "your" include the first named person on the confirmation invoice and all persons on whose behalf a booking is made.
We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any provider(s) of arrangements or other person(s) or party(ies) connected with any arrangements. For all bookings, your contract will be with the provider of the arrangements (‘The provider(s)’). The terms and conditions of the provider(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the provider's liability to you. Copies of these conditions are available on request from us.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
1. He/she has read these terms and conditions and the provider’s terms and conditions and has the authority to and does agree to be bound by both of them;
2. He/she consents to our use of information in accordance with our Privacy Policy;
- 1. 3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1. Booking and payment
In order to confirm your chosen arrangements, you must pay a deposit as required by the provider of the arrangements in question (or full payment if within the given time as required by the provider). You must also pay all applicable insurance premiums, booking fees and credit/debit charges. Your booking is confirmed and a contract between you and the provider(s) of the arrangements in question will exist when the appropriate payment has been made and either the provider issues its confirmation (which we will send to you as soon as we receive it); or we issue an invoice on behalf the provider concerned. In each case we will send you (by email) a payment receipt for all monies you pay to us.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. You must ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the provider who may cancel your booking and charge the cancellation fees set out in their booking conditions. In this event we will also charge you an administration fee.
Except where otherwise advised or stated in the booking conditions of the provider concerned, all monies you pay to us for arrangements will be held on behalf of the provider(s) concerned.
2. Prices
As prices are fixed by the relevant provider and are subject to change, we reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices and other website information.
We endeavour to ensure that all the information and prices we advertise are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details. You must therefore check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
A small tourist tax may be payable directly to the provider. A fee will be added to the booking price for those wishing to pay by Mastercard, Visa or Amex. We do not add any additional fees for those wishing to pay by bank transfer, debit card or cheque.
Exclusive offers, price reductions or value added inclusions cannot be used in conjunction with any other offer or discount (unless otherwise stated), are subject to availability and may change or be withdrawn at any time without notice. Such offers will be confirmed in writing at the time of booking and cannot be applied to bookings made previously. Any offers such as lift pass or free group places have to be confirmed at time of booking. These offers cannot be applied following a booking.
3. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. Some providers will require that you do so. We can recommend a policy but it is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Insurance should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. Please read your policy details on receipt and ensure that you take them with you on holiday.
4. Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will endeavour to pass on all such requests to the provider; however we cannot guarantee that they will be met and we will have no liability to you if they are not.
5. Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect from the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the provider of your arrangements. The provider may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may ask you to pay an administration fee of £20 per person for any amendments. You will be notified of the exact charges at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm the charges applicable.
6. Changes and Cancellations by the Provider
We will inform you as soon as reasonably possible if the provider needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the provider in relation to any alternative arrangements offered by the provider, but we will have no further liability to you.
7. Our responsibility for your booking
Your contract is with the provider and its booking conditions will apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Except where otherwise expressly stated, we cannot accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which either ourselves or the provider of the service in question could not forsee or avoid, even with due care and consideration. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
8. Visa, passport and health requirements
a) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
b) EU Nationals are advised to hold a full passport valid for the duration of the holiday and for at least six months after the journey home. Please note that all children including infants require their own passports. Neither vaccinations nor visas are currently required to enter either France, Switzerland, Austria, Italy, America or Canada. However, pregnant mothers are advised to obtain clearance to fly both from their doctor and airline if their pregnancy will exceed 28 weeks on the date of their return travel.
c) Visa’s can take several weeks to obtain. Please contact the following embassies for further information:
Austrian Embassy: +44 (0) 20 7344 3250
French Embassy: +44 (0) 20 7073 1250
Swiss Embassy: +44 (0) 20 7616 6000
Canadian High Commission: +44 (0) 20 7258 6600
American Embassy: +44 (0) 9042 450 100
Italian Embassy: +44 (0) 80 7235 5555
9. Complaints
Because the contract for your arrangements is between you and the provider, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the provider or their agent immediately. If you fail to follow this procedure, there will be less opportunity for the provider to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, please write directly to the provider. You will see their name and contact details in any confirmation documents we send you.
10. Financial Protection
Some of the providers that we act for offer financial protection for your monies. This may mean that, if in the unlikely event of their insolvency your accommodation can't be provided, you may receive your money back or, if your stay has started, arrangements may be made for you to be able to continue as planned. Not all providers offer such protection. You should check each provider’s booking conditions for details.
11. Law and Jurisdiction
These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
12. Accuracy of Information
As we sell holiday accommodation on behalf of the providers concerned, all property descriptions are provided by them. The provider will change their property descriptions from time to time and we strive to keep our site updated using the latest description. This, however, cannot be guaranteed and regrettably errors do occasionally occur. Because we only use the information provided by the provider, we have no responsibility for the accuracy of this information or errors in any documentation, except where those errors were made by ourselves. Property descriptions can be updated at any time - you must therefore check all details of your arrangements with us prior to booking.
Any images used in our advertising have been provided by the provider and should be used for illustrative purposes only; we strive to keep the images as up to date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs. For accurate information regarding the villa and or apartment facilities, layout or decor you must speak to one of our travel consultants.
The term ‘luxury’ on our website, literature and correspondence in reference to our properties and services is used to highlight that we feature properties within the higher end of the alpine travel market. The term ‘luxury’ is not used as a rating and is for indicative purposes only.
13. Provision of Concierge Services
Both prior to and after confirming your booking, we may discuss further concierge services not included in your booking price such as, but not limited to, flights, private nannies, car hire, private chefs, housekeepers, equipment rental and transfers to your property. The availability of such services can in no way be guaranteed.
Where we discuss such services with you, we are not agreeing to provide them for you or even to act as your agent or the agent of the provider of those arrangements in booking them. We recommend these services only and have no contractual responsibility for them.
Any additional services must be booked by you, directly with the provider concerned and will be subject to the terms and conditions of the providers of those services. We will not take payment for them. It is your responsibility to ensure you are aware of their cancellation terms and policies for changes to these arrangements.
Whilst we endeavour to suggest the most appropriate provider to provide the services you request, we can in no way guarantee the standard and quality of the services they provide. Any complaints relating to such services must be addressed to the provider directly.
We, Nextaway SL., do not provide any services directly and we do not have any company representatives.
14. Transport
a) Unless included in your booking with the provider, It is your responsibility to make your group’s flight and transfer arrangements. Please inform us of your own flight arrangements at least four weeks prior to departure, requesting any transfers if applicable.
b) We cannot accept liability or pay any compensation if you miss any flight(s) or transfer(s), or if they are delayed for any reason.
c) We cannot accept liability if you mislay or destroy travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.
15. Security and damage deposit
If requested by the provider, a security deposit is payable to the provider at the time of final payment. This money is held by the provider during your stay and will be refunded in accordance with the provider’s terms and conditions.
